Privacy Policy

Self Care Decisions LLC

Self Care Decisions is committed to providing you with excellent service for all of our products. We understand and respect your right to privacy. This Privacy Statement is written to inform you about our privacy practices for all Self Care Decisions’ applications, as well as potential developments of future Self Care Decisions’ applications. Please read the following carefully to understand the use of your personal data and how we will treat it.

Information We Gather From You

Privacy is of great concern to most website and mobile application users. We at Self Care Decisions are sensitive to this and purposely minimize the information we ask of our users. Whether you use our mobile applications or visit our websites, we assure you that we do not collect personal information from you unless you explicitly and intentionally provide it to us. If you are simply using our application as intended, we do not gather any personal information about you.

Statistical Information About Your Visit

When you use one of our native mobile applications or web apps, Google Analytics may automatically collect statistics about your application use. This depends upon whether the sponsoring healthcare organization has elected to use Google Analytics, or not. This information does not identify you personally, but rather pertains to your usage of our application. We may monitor statistics such as general IP address locations, date and time of encounters, content topics viewed, buttons tapped, cellular device models, and cellular service carriers. These statistics are collected anonymously through Google Analytics. We may use statistics about your application use for aggregation purposes only. These statistics are used to help us improve the performance of our applications. You should also be assured that we do not provide or sell information about our customers or site visitors to anyone.

Data Storage within Mobile Applications

There are limited functions within our native mobile applications in which you can store any data.

Physician/Pharmacy Contact Information. We provide the ability for you to select and store phone numbers from your smartphone’s Contacts application within our engagement apps. This is done for your convenience and it allows you to quickly launch a call to your doctor or pharmacy from within our mobile applications.
Medication and Allergy List(s). If you choose to create a medication list for yourself and/or your family members, we provide the ability for you to do so within our applications.

In both cases, the data is stored directly on your smartphone device. We do not have access to the data you store, nor make them available to any person, company or third party.

E-Mail

There are limited functions within our applications which support sending an e-mail. Be aware, e-mail is not a secure messaging medium.

Send Feedback. Our native mobile applications provide a Send Feedback feature, which allows you to e-mail our support team regarding any questions you may have concerning our mobile applications. Additionally, each of our native mobile applications has a corresponding support webpage (external to the app) in which users can e-mail us a support form with any questions or concerns they may have.
In many of our applications, there is a Share option within the symptom checker function. This allows you to send a summary of a symptom check to another person or entity via e-mail. If you send an e-mail from within our mobile applications (perhaps by using the Share function in the symptom checker) it is not being sent securely.

Remember that electronic mail (e-mail) is not secure. If you consider your message to be sensitive, please send it by an alternative method.

Disclosure by Law and Protection of Self Care Decisions

If we are required by law to disclose certain information (such as aggregated Google Analytics data) to local, state, federal, national or international law authorities, we will do so. We will also disclose information to third parties as necessary in order to comply with applicable laws and regulations. In addition, Self Care Decisions may share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or enforce or apply our agreements according to 18 U.S. Code § 2702 of the Stored Wire and Electronic Communications and Transactional Records Access Act. Rest assured, we will not and cannot disclose any personal information or data which is not accessible to us.

Links to External Websites and Resources

Self Care Decisions products may contain links to external websites, such as the Centers for Disease Control, the American Heart Association, and other partner networks, advisers and affiliates. If you follow a link to any of these websites, please note that we do not accept any responsibility or liability for their content and the functioning of their website(s).

Facilitating the Support of our Applications

We may use the information you submit within Send Feedback to contact you to discuss the support of our products. You may receive a communication directly from one of our customer care representatives. Please be assured that we will keep the communications to a minimum.

Please be aware that we reserve the right to send notifications to our users. You may opt out of notifications, as well as any requests to voluntarily complete a survey or rate an application. Notification management options are included within our applications.

Changes to this Privacy Statement

If a material change is made to this Privacy Statement and/or the way we use our customers’ personally identifiable information, a prominent notice of the nature of the change will be posted within the Privacy Statement contained within our applications.

If you have questions or concerns about our privacy statement, please contact our Compliance Officer at support (at) selfcare.info.

Author: Self Care Decisions LLC