Our Content is Reviewed by Doctors, Nurses and Specialists

Our Symptom Checker care guides are derived from the triage protocols used by nurses in medical call centers and physician practices. The content is rigorously reviewed by healthcare professionals, comprised of:

  • Call center medical directors
  • Primary care physicians
  • Emergency physicians
  • Physician specialists
  • Triage nurses
  • Specialty nurses

Each year, the physician-authors review the triage protocols first. Then the Symptom Checker content is edited to ensure its consistency with any updates made. The care guides are updated based upon recent medical literature, recent national guidelines, quality improvement projects, research, expert reviews and feedback from clients and users.