Symptom Checker Solutions for Children’s Hospitals
Benefits to your Children’s Hospital
Now more than ever, parents need trusted sources for healthcare advice at their fingertips. Children often have their first temperature spike long after the office is closed. Weekends can be the busiest day for sports injuries and the first signs of an earache commonly start after the child has slept for a few hours. For each symptom scenario, parents and teens can turn to our self-care tools to begin their healthcare journey.
Our symptom checker can then direct patient flow, linking users to the appropriate level of care such as your:
- Self-scheduling options from your website or patient portal
- Telehealth services or e-visits
- Facilities: Walk-In Centers, Urgent Cares or Emergency Rooms
- Phone scheduling options in your clinics, primary care offices or contact center
- Expert home care tips and how to monitor the symptoms
- Whether you implement the web application, native mobile engagement app, or integrate within your patient portal, the tools will drive more value from your digital investments. Children’s Hospital analytics prove a solid return on investment (ROI); often greater than 10:1. See the case study below.
Benefits for your Parents and their Children
- Provides help with healthcare decisions, day or night
- Directs appropriate actions: if and when they need healthcare services
- Offers quick fixes for minor injuries and illnesses
- Directly connects to fulfillment: just one tap or click to reach the right resource
Case Study
Using Symptom Care Advice to Support Nurse Triage
It’s been established that the Symptom Checker offers a self-service option for supporting healthcare decisions. It offloads a portion of callers who might otherwise use the nurse triage line. And it’s a popular digital tool for people who prefer using online resources and apps.
At a recent Healthcare Contact Center Conference, additional use cases were presented which benefit both nurse triage and primary care practices.
- MyChart/PHR integration: allows users to connect directly to self-scheduling from the Symptom Checker recommendation. This is very popular as health systems strive to make accessibility more efficient through more self-scheduling options: same day appointments, video visits, etc. The Symptom Checker can be positioned as a screen to guide appropriate appointment scheduling.
- After-call education: triage nurses can send a link to the Symptom Checker care advice for the same symptom assessed during the call.
- Consistent advice: it reinforces the symptom-specific care advice given
- Builds self-care skills: the advice can be referenced as often as needed by the patient or caregiver.
- Plain language: the advice is written at 6th grade health literacy, in both English and Spanish.
Links to Symptom Checker care advice which are easily selected and sent to the caller / patient.
