Choose the implementation that best suits your patient-access objectives
Our array of implementations seamlessly connects with your existing workflows. Our solutions ensure trusted decision support, whether deployed as a public-facing website or mobile app OR integrated within your patient portal. They streamline care navigation — without disrupting your current systems.
Flexible integration options designed for your organization
Choose the implementation that best matches your digital strategy. Our easy-to-embed web applications, intuitive mobile app integrations, and flexible FHIR (MyChart) integration solutions fit effortlessly into your digital portfolio. Each solution offers straightforward configuration, robust security, and a consistent user experience.
Web applications
Our Symptom Checker is ready the moment someone has symptoms. It helps them determine how sick they are and what level of care is appropriate, if any. Each care guide provides step-by-step care advice for self-care and symptom relief.
your brand & services
Our symptom checker web app is easy to customize for your brand, connect to your services and implement within the user experience of your consumer website, mobile apps and patient portal. It can all be done in a few simple steps in AppFactory, our configuration portal for customizing symptom checker web apps.
Use our symptom checker to direct consumers and patients to the right care at the right time. Our symptom checker web app helps your users determine how sick they are and what is the most appropriate action to take. Customize the care options which are presented to help the user navigate your healthcare system. Funnel users to your organization’s assets: Find a Doctor, Schedule an Appointment, Find a Location (ER, Urgent Care) and provide self care instructions for symptom relief.
features
- Customizable theme: customize the look and feel of your app by providing a bootstrap theme. You can create a new theme using a simple wysiwyg builder.
- Connect to your services: you can embed the app to your web pages, mobile app and patient portal. Configure the fulfillment actions recommended at the end of the symptom check to link the user to the most helpful facilities and services.
- Always up-to-date: your app is connected to our application management system and Symptom Checker API, so it always has reliable, up-to-date information.
- Mobile-first design: our app is designed for the smallest screens first. Most users do their web-browsing on their mobile devices, especially when they are in need of quick decision support. Our app is designed to make it as easy as possible to enhance access and get the right care at the right time.
- Easy to implement: your app can be created and implemented within minutes using our simple app configuration system.
MyChart integrations
Integrating the Symptom Checker within MyChart Web and MyChart Mobile offers just-in-time decision support. Position the tool next to functions where patients and parents are considering "What to Do?" Placing a ‘Symptom Checker’ link within the Find Care menu lets patients determine what action they need to take and when (how soon). Our clients have found placement near “Schedule an Appointment” or “Talk to a Doctor” to result in the most use.
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API
You may wish to license our content for use within existing software, mobile apps, or portal applications. For these scenarios, we have created an application programming interface (API) and corresponding developer portal. The Symptom Checker API is a RESTful web service that allows licensed clients to interface with our content and integrate it into their solutions. It returns a JSON response for each index and topic.
Simple, Flexible Integration
Our symptom checker and other self-care content is also distributed via our REST API. This allows healthcare content distributors and application developers to provide our content to users of their own web and mobile apps. The API is well-documented and makes it easy to provide end users with reliable healthcare advice natively in your own apps. Implement your symptom checker using content from our API to make sure that your users always receive the most up-to-date healthcare advice. Partner with us for reliable, trusted healthcare advice so that you can focus on providing cutting-edge web and mobile experiences to your users.
Our API is read-only and serves our content in the JSON data format. Our symptom checker and other self-care tools are organized into 5 query-able indices and straight-forward care guide data models.
features
- Flexible design: when you implement content from our API, you can design your own self-triage experience and apply your app’s user interface to offer your users a seamless solution.
- Always available: our API comes with a 99.9% uptime promise to make sure that self-care content is always available to your users whenever they need it. Server maintenance is scheduled for after hours and is always tested and efficient.
- Awesome support: our support email and phone line are always open and quick to respond. Your API license begins with a developer overview meeting and includes a bundle of support hours, to make sure that your implementation is smooth from start to finish.
- Developer portal: our API Developer Portal offers an API explorer, extensive documentation, example application, credential manager and analytics dashboard.
- Care guide metadata: our care guides have age, gender and other metadata that can be used to filter healthcare advice, so that the user only encounters advice that is appropriate for them.
Customizable mobile apps
Your patients expect seamless digital experiences — especially on mobile. Our customizable mobile apps provide a direct, branded connection to your services, helping you attract patients, enhance engagement, and drive care utilization.
Attract, Engage & Convert
Your mobile app is your organization’s virtual front door. With users spending up to 5 hours daily on mobile devices — 90% within apps — a strong mobile presence is essential. Our Customizable Engagement App platform simplifies app development, saving you time and resources. Easily deliver personalized, branded experiences to patients, enhance engagement through push notifications, and drive more conversions by guiding users directly to your services and facilities.
features
- Attract and engage patients: provide 24/7 digital decision support, increase app utilization, and keep patients connected beyond in-person visits.
- Drive business to your facilities & services: guide users to the right care by connecting them to scheduling, telemedicine, facilities and providers.
- Reinforce your brand anytime, anywhere: stay top of mind with push notifications and personalized health content tailored to patient needs.
- Seamlessly integrate essential tools: Symptom Checker, Find a Location, Find a Doctor, Access Patient Portal, Schedule Appointment, Start a Virtual Visit, Register for Event, Pay My Bill, Parenting Advice, First Aid Instructions, Make a Donation, Browse Services, Contact Us, Push Notifications, Track Meds & Allergies.
- App updates without the hassle: manage app functions, publish updates instantly without app store delays, and ensure patients always have access to the latest clinical content.
Case study
Hospitals driving patient engagement
A Midwest Children’s Hospital partnered with us to launch a mobile engagement app that provided parents with decision-support tools, care navigation, and self-care guidance. Key features included:
- Pediatric Symptom Checker, including COVID-19 guides
- MyChart application binding for provider connections and scheduling
First-Year Results:
- 7,305 new app users
- 20,143 total sessions
- 5,000+ patient conversions: 835 find a pediatrician requests, 807 hospital facility directions, 628 urgent care requests, 443 emergency care navigation, 383 specialty care appointments, 1,135 COVID-19 symptom checker views
Our app development process
No two mobile healthcare solutions are the same. We combine consultative skills, advanced application design, and engineering to deliver apps and web-based tools tailored to your organization's needs and objectives. To ensure the ideal solution:
- Listen: Understand your goals and challenges.
- Discover: Identify key requirements.
- Design: Create user-centric tools.
- Implement: Deliver robust, ready-to-use platforms.
Our security commitment
We prioritize the safety and security of our clients, data, and infrastructure with advanced EMR security measures that protect against unauthorized access. Our comprehensive security measures are designed to safeguard against potential threats and ensure the integrity of our operations. Here’s an overview of our security status:
Data protection
- Encryption: All sensitive data is encrypted in transit and at rest using industry-standard protocols to ensure security.
- Access control: We enforce strict access policies with multi-factor authentication and role-based controls.
- Data loss prevention: Real-time monitoring, alerts, and automated responses help prevent breaches or leaks.
Network security
- Firewalls: Advanced firewalls are deployed to control incoming and outgoing network traffic, providing a robust barrier against unauthorized access.
- Intrusion Detection and Prevention Systems (IDPS): Our IDPS continuously monitors network traffic for suspicious activity.
Physical security
- Secure facilities: We host with top tier providers. Their data centers are equipped with advanced physical security measures.
- Redundancy and disaster recovery: We have redundant systems and disaster recovery plans in place to ensure business continuity in the event of an incident.
Compliance & certifications
- Regulatory compliance: We adhere to all relevant industry regulations and standards, including GDPR, HIPAA, and PCI-DSS, to ensure the highest level of EMR data security and privacy.
- Certifications: We are pursuing SOC 2 certification (Type I and Type II). Our security protocols and infrastructure are regularly audited and certified by independent organizations, affirming our commitment to maintaining the highest security standards.
Incident response
- Proactive monitoring: Our security operations center (SOC) proactively monitors and responds to potential security incidents.
- Incident response team: Our trained incident response team is prepared to address any security breaches promptly and effectively, minimizing impact and restoring services swiftly.
- Regular drills and training: We conduct regular security drills and training sessions to keep our team prepared and up-to-date on the latest security practices and threat landscapes.
Continuous improvement
- Regular audits: We conduct internal and third-party audits to identify and address system vulnerabilities.
- Security updates: Our systems and software are routinely updated with the latest security patches to protect against emerging threats.
- Employee training: Ongoing training programs ensure that all employees are aware of security best practices and understand their role in maintaining a secure environment.
At Self Care Decisions, security is not just a priority; it’s a fundamental aspect of our operations. We are committed to maintaining a secure environment for our clients and stakeholders, continuously improving our security measures to adapt to the ever-evolving threat landscape.
Check out our demo or Epic Showroom page. For a personalized demo or for more information about our security policies or to report a security concern, please contact us.
