User Analytics

User Analytics (also referred to as SCD Analytics) is our in-house analytics service which can be optionally enabled. It collects general usage data as your users navigate the application. This data can be exported as a raw Excel file, a formatted Excel file, or viewed directly within our Developer Portal.

While IP addresses are inherently part of TCP (Transmission Control Protocol) communications, we do not collect nor store user IP-addresses in our logs. Instead, IP addresses are hashed to enable session tracking while preserving user privacy.

The types of data and events collected include:

• Date / Time of usage
• Age of patient
• Sex of patient
• Total Users
• Session count
• Care Guide selected
• Disposition (Recommended Action) reached
• Triage Fulfillment Option selected
• Care Advice read or reviewed
• Symptom Search Methods and Queries
• Dosage Table Selections
• Parent Advice Selections
• First Aid Selections

During implementation, or anytime after, we can turn on the analytics data capture for your organization and the instances which are “live” on your website, mobile app, or EHR integration.

Regarding GA4 Analytics (Google Analytics)

In recent years, the majority of our clients have moved away from Google Analytics. There is doubt pertaining to what Google does with the IP-address information generated by patient use. It is completely your decision as a client whether or not to enable Google Analytics, based upon your organization’s guidelines. If you decide to enable Google Analytics, you simply provide us with a GA4 property. Your application will report page views and events to your GA4 property.