Benefits for Hospitals & Health Systems
Benefits for Hospitals
Our self care tools offer quick answers to a wealth of patient health questions: acute symptoms, behavior, first aid and dosage. The symptom checker supports healthcare decisions 24×7. It provides access to care advice, which is central of patient-centered, accountable care.
From the first sign of illness of injury, our symptom checker directs patient flow to your:
- Physicians
- Scheduling options: online, in-portal, or contact center
- Facilities: walk-in clinics, urgent cares, emergency departments
- Services: telemedicine / video visits
The tools position your hospital as the trusted source helpful advice. They place your patients at the center of care and strengthen your value-based initiatives.
And whether you implement the website or mobile engagement app, the tools will drive more value from your digital investments. Client analytics prove a solid return on investment (ROI); often greater than 10:1. See the case study below.
Benefits for your Patients
- Provides help with healthcare decisions, day or night
- Directs appropriate actions: if and when they need healthcare services
- Offers quick fixes for minor injuries and illnesses
- Directly connects to care and fulfillment: just one tap or click to reach the right resource
Case Study
Using Symptom Care Advice to Support Nurse Triage
It’s been established that the Symptom Checker offers a self-service option for supporting healthcare decisions. It offloads a portion of callers who might otherwise use the nurse triage line. And it’s a popular digital tool for people who prefer using online resources and apps.
At a recent Healthcare Contact Center Conference, additional use cases were presented which benefit both nurse triage and primary care practices.
- MyChart/PHR integration: allows users to connect directly to self-scheduling from the Symptom Checker recommendation. This is very popular as health systems strive to make accessibility more efficient through more self-scheduling options: same day appointments, video visits, etc. The Symptom Checker can be positioned as a screen to guide appropriate appointment scheduling.
- After-call education: triage nurses can send a link to the Symptom Checker care advice for the same symptom assessed during the call.
- Consistent advice: it reinforces the symptom-specific care advice given
- Builds self-care skills: the advice can be referenced as often as needed by the patient or caregiver.
- Plain language: the advice is written at 6th grade health literacy, in both English and Spanish.
Links to Symptom Checker care advice which are easily selected and sent to the caller / patient.
