Support Scheduling Decisions with MyChart Integration
Our MyChart Integration supports patient’s scheduling decisions, whether it is used for:
- in person appointments
- eVisits
- virtual/video visits
Implementing the Symptom Checker – MyChart integration offers timely decision support – just as patients consider which option to choose. Place a ‘Symptom Checker’ link within the MyChart “Find Care” menu for easy access. This provides patients the ability to assess their symptoms and decide what action they need to take. Our health system clients often place links near “Schedule an Appointment” or “Talk to a Doctor” to result in the most use.
Value to Patients
MyChart patients receive proven benefits from symptom checking:
- determine how sick they are (or their loved one is)
- find out the most appropriate action to take
- one tap or click to fulfillment: your facilities, scheduling, physicians and virtual care
- quick self-care instructions for symptoms relief
PLUS: the integration personalizes and streamlines the experience by including the patient’s name, age and gender throughout the self-triage process. And within MyChart, there are direct connections to scheduling care.
Benefits to Your Organization
Think of the symptom checker as an evidence-based tool that directs patient flow.
- It delivers appropriate patients to self-scheduling and virtual care
- The ‘in-MyChart’ connections keep patients within your health system
- It offloads calls to practices, clinics and contact centers
The integration also supports sharing the symptom encounter summary with the patient’s practitioner within Epic. It leverages Epic’s SendMessage API to deliver the information to an In Basket, from which it can be forwarded or copied/pasted into an encounter.
The integration has been available since 2019 and can be licensed through the Epic Showroom.
Case Study
Using Symptom Care Advice to Support Nurse Triage
It’s been established that the Symptom Checker offers a self-service option for supporting healthcare decisions. It offloads a portion of callers who might otherwise use the nurse triage line. And it’s a popular digital tool for people who prefer using online resources and apps.
At a recent Healthcare Contact Center Conference, additional use cases were presented which benefit both nurse triage and primary care practices.
- MyChart/PHR integration: allows users to connect directly to self-scheduling from the Symptom Checker recommendation. This is very popular as health systems strive to make accessibility more efficient through more self-scheduling options: same day appointments, video visits, etc. The Symptom Checker can be positioned as a screen to guide appropriate appointment scheduling.
- After-call education: triage nurses can send a link to the Symptom Checker care advice for the same symptom assessed during the call.
- Consistent advice: it reinforces the symptom-specific care advice given
- Builds self-care skills: the advice can be referenced as often as needed by the patient or caregiver.
- Plain language: the advice is written at 6th grade health literacy, in both English and Spanish.
Links to Symptom Checker care advice which are easily selected and sent to the caller / patient.
