Value to Patients

WINDSOR, CO December 20, 2020 — Self Care Decisions, distributor of the top-rated symptom checker content1 for consumers, is pleased to announce its Symptom Checker integration now works within MyChart Mobile. The integration, which already works within MyChart Web, is available through Epic’s App Orchard. The symptom checker / self triage integrations with MyChart support patients’ healthcare decisions and direct patient flow to virtual visits, scheduling options and appropriate locations provided by the sponsoring organization.

“Extending our usability to the popular MyChart mobile app furthers our mission of supporting patient self-service in making important healthcare decisions and connecting them to appropriate, cost-effective care,” said Self Care Decisions’ CEO Sue Riffel. “Hundreds of health systems use our symptom checker on their public-facing websites and/or within their mobile engagement apps. Extending the option to integrate with MyChart Mobile supports these organizations – especially Children’s Hospitals – in guiding patients to the right care at the right time. And it connects users to the organization’s services, physicians and facilities.”

What comes next? “We’re actively conducting discovery calls with a variety of clients shared by Epic and Self Care Decisions. We will soon release the “write” function, that is, the ability to write symptom check encounter summaries to the patient records within Epic,” said Hannah Burgus, Vice President of Client Services. “It’s interesting to hear how varied the clinician work flows are within Epic and where our encounter summaries are thought to have the most benefit.” Stay tuned for an update!

About Self Care Decisions
Self Care Decisions’ content is licensed by hospitals, health plans and physician practices to support their patients’ healthcare decisions and build self-care skills through its evidence-based care advice. The content is derived from the Barton Schmitt, MD telephone triage protocols used by thousands of physicians and 95% of the nurse advice help lines across North America.

Our innovative, mobile-first platform allows healthcare organizations to quickly map the symptom endpoints to their assets: physician finders, scheduling, facilities and telemedicine services. The symptom checker engages consumers and patients at the first step of their healthcare journey: the symptom. For more information, please visit

Epic and App Orchard are registered trademarks of Epic Systems Corporation.

1 Hannah L Semigran, Jeffrey A Linder, Courtney Gidengil, Ateev Mehrotra, Evaluation of symptom checkers for self diagnosis and triage: audit study (BMJ 2015;351:h3480)

Contact: Sue Riffel